Privacy Policy

Last updated: April 2026

Introduction

Yu Xiang Yan ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.

Information We Collect

We collect information that you provide directly to us, including:

  • Personal Information: Name, email address, phone number, delivery address
  • Payment Information: Payment details are processed securely by our payment provider (Stripe) and we do not store your full payment card details
  • Order Information: Products ordered, delivery preferences, order history
  • Communications: Messages you send to us via contact forms or email

We also automatically collect certain information when you visit our website:

  • IP address and browser type
  • Pages viewed and links clicked
  • Time and date of visits
  • Device information

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders and deliveries
  • Send promotional emails and updates (if you opt-in)
  • Improve our website and services
  • Respond to your inquiries and provide customer support
  • Prevent fraudulent transactions

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Third parties who help us operate our business (payment processors, delivery services)
  • Legal Requirements: When required by law or to protect our rights

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Cookies

We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our website.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications

Contact Us

If you have any questions about this Privacy Policy, please contact us at: hello@yxy.com.sg

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.